Customer Help

Orders are usually received 5 – 7 days from shipment date.

To create an account with Home Fragrance Solutions, you can follow these steps:

Click Here, then click on Create an account text link on the next screen

You can change your shipping address at checkout or in your account settings. If you have already placed an order, you may need to contact us ASAP or cancel the order and repurchase with the correct address.

Go to Store> Orders and click on the order you want to track.
Check the Order Status column to see the current status of your order. You can also view the order details by clicking on View Order.
If the order has been shipped, you may see a tracking number and a tracking link provided by the seller or the shipping company. You can click on the link to track your shipment on their website.
If you don’t see a tracking number or a link, you can contact us to ask for more information about your shipment.

No, We Do Not keep credit card information when processing payments. When you enter your credit card information on our site, that information is passed directly to the payment gateway. The payment gateway then processes the payment and returns the information to us.

Sales Tax will will charged for orders shipping to the state of Florida

As of now, we currently only ship to to the U.S.A.

Please contact us for any exceptions. 

Any exceptions may be subject to shipping charges on order above $50

We try our best to reduce waste and ship in one package

Shipments may arrive in separate packages depending on size of order.